Frequently Asked Questions

Do I need a referral to make an appointment?

Yes, a referral is necessary so that we can review your medical records and ensure that a consultation with Dr. Drossman is appropriate.  This also helps to ensure that any necessary procedures can be set up around your initial visit.

Prior to scheduling an appointment we will need the new patient information packet located on our helpful forms page.  The information you will need is as follows:

1.Patient Demographic Information

2.Pertinent Medical Records including recent clinic visits, labs, GI procedures, imaging reports and discharge summaries

3. Financial Policy Form

4.Letter of referral from a physician. This letter should summarize the patient’s symptom(s), history, treatments and medical tests, as well as the specific questions the referring physician wishes to be addressed in our clinic. REFERRALS WITHOUT A LETTER OR THE DETAILED CONSULTATION FORM FROM A PHYSICIAN WILL NOT BE PROCESSED.

Once your completed referral is received, it will be processed usually within 7 business days. You will then be contacted by our scheduling team about the date and time of your appointment. 

Does Drossman Gastroenterology PLLC accept any insurance plans?
No, Drossman Gastroenterology accepts cash, check or credit cards. However you may file for reimbursement from your personal insurance carrier and if you choose to do so, proper forms will be provided to you.
What should I bring to my first appointment?

Please make sure that you arrive to Chapel Hill Doctors Integrative Health Center at least 15 minutes before your scheduled appointment time so that you can provide us the necessary paperwork to put you into our system. To save time, you can also print the New Patient Forms located on our forms page and bring them filled out to your appointment.

What types of testing might I expect to be done?

This can vary widely from patient to patient, and in part depends on the types of care and testing you have had prior to your first appointment with Dr. Drossman.  We will make all attempts to schedule necessary procedures in conjunction with your initial appointment with Dr. Drossman if you are traveling from out of state. However that judgement can’t be made until you are seen in clinic.  In these cases we can work with your local providers to have these tests done.

I’m traveling from out of state, how long do I need to plan to stay?

A typical visit will be accomplished within one day.  Due to delays with air travel and other unavoidable delays that sometimes occur while travelling, we recommend planning to arrive the day before your appointment and to leave the day after.

I want to be admitted to the hospital and find out what’s wrong with me, can that be done?

No, Drossman Gastroenterology does not directly admit inpatients.

How is this different than all the other doctors that I’ve seen?

Dr. Drossman’s internationally recognized clinical practice focuses on difficult-to-diagnose and manage functional gastrointestinal disorders, while applying biopsychosocial relationship-centered care.  This involves identifying the unique problems and perspectives of the patient though detailed attention to the medical interview and a plan of care that is unique to the person based on all the information.  The practice also takes a conservative approach to diagnostic studies in order to avoid unnecessary and expensive tests.

Can you consult with my local doctor, I can’t travel?

Yes, Drossman Gastroenterology will be starting an innovative new service for patients who are interested in consulting with Dr. Drossman but who are not able or willing to make a long distance trip to Chapel Hill.  This service will be provided if the patient has a physician who is willing to take responsibility for their care and to collaborate with Dr. Drossman on any recommendations he may make. The charge for this service will be at the same rate as a clinical visit and will include all time spent on phone calls and reviewing records. For more information on this service, please contact Ceciel Rooker at ceciel@drossmancenter.com.

Do you allow urgent or same day appointments?

No, we do not have spots for same day appointments but we can add you to a wait list to be notified if there is a cancellation. If you are having an emergency, please dial 9-1-1.

What are your office hours of operation?

Our offices are open Monday through Friday from 8:00am to 5:00pm.  Clinic is scheduled on Tuesdays and Wednesdays.  If you are currently a patient and need emergency afterhour assistance you can call the afterhour phone line at 919-929-7990.